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As a professional supplier, FSY has been providing one-stop services including luggage sales, design, R&D, import and export for over 15 years.

FAQ

1
Where is your factory?

Welcome to FSY bags and appreciate so much for your inquiry. We have two factories, one is in Quanzhou and one is in JiangXi

2
What is your payment  method?

Welcome to FSY bags and appreciate so much for your inquiry. Refer to the payment terms, as usually, the payment term by T/T, and we can discuss if you have new payment terms requirements.

3
Do you accept mixed loading in one container ?

Welcome to FSY bags and appreciate so much for your inquiry. Yes, expecially in the high sea freight cost time, we can offer professional mix loading solution to help client reduce cost.

4
What's new products recently?

Welcome to FSY bags and appreciate so much for your inquiry. I will recommend the newest products for you later. May I know your purchasing purpose?

5
Are you factory or trading company?

Welcome to FSY bags and appreciate so much for your inquiry. Of course, we are factory, with 15+ years experiences in the bag's line. And we have our own export company to supply the fast and professional service for our customers.

6
Why do you quote a price so much higher than that of the trading company?

Welcome to FSY bags and appreciate so much for your inquiry. Regarding the cost, I understand your concern about the price. Our quotation is higher because we use top-quality materials and advanced manufacturing processes to ensure better durability and performance. Also, our company provides more comprehensive after-sales service and strict quality control, which adds value to our products. We believe you will get what you pay for in terms of quality and service, it is a long-term solution with peace of mind.

7
Are your products suitable for wholesale and retail?

Welcome to FSY bags and appreciate so much for your inquiry. Yes, our products are suitable for both wholesale and retail. We offer flexible quantity options and competitive pricing to meet different business needs.

8
Can I get a formal quotation with details?

Welcome to FSY bags and appreciate so much for your inquiry. of course, I will send you the formal quotation list later.

9
Can we be your sales agent in our country?

Welcome to FSY bags and appreciate so much for your inquiry. until now, there is no agent in your country. Hope you can be as our sales agent in your country if you are interested in. We're open to discussing the possibility. Please share your business plan and market reach details, and we'll evaluate if it's a good fit.

10
Can we pay by LC/DP?

Welcome to FSY bags and appreciate so much for your inquiry. We appreciate your suggestion of paying by LC/DP. However, due to some internal policies and considerations, we currently only accept T/T in advance. This is to ensure a more efficient and secure payment process for both parties. We hope you can understand our situation and consider using T/T. If you have any concerns or questions, please don't hesitate to contact us and we will try our best to find a solution that satisfies both of us.

11
Can you accept cash on delivery

Welcome to FSY bags and appreciate so much for your inquiry. Regarding the cash on delivery, first, unfortunately, we are sorry and don't accept cash on delivery at present. Our payment policy mainly focuses on T/T in advance. This is to ensure a more efficient and secure financial process for both sides. We hope you can understand and choose one of our recommended payment methods. If you have any questions, feel free to let us know.

12
Can you introduce your company?

Welcome to FSY bags and appreciate so much for your inquiry. Xiamen Ounier Trade Co., Ltd., which service for our own factories in the sales, designs, research and development, also, import and export.
Our factory is professional specialize in school bags, backpack, teenager backpack etc.
1)15 + Bag’s experience in OEM & ODM.
2)Own transfer printing workshop, newest UV print machine.
3)20+ Bag’s Experience excellent teams, who focus on Products Development & Designs, Quality control and Services.
4)Products Certificate: CPSIA certificate, Reach, EN71 certificate.
5)Factory Audit: DISNEY, UNIVERSAL, BSCI, ICS.

We strive to create a top-notch service brand and aim to become a trusted partner for all global customers, jointly creating a better future!

13
Can you lower the invoice value? We can pay less import tax.

Welcome to FSY bags and appreciate so much for your inquiry. we can make the clearance documents as your requirements.

14
Can you send me the catalog and quotation of these products?

Welcome to FSY bags and appreciate so much for your inquiry. of course, I will send you later. If possible, can you give me your contact details, company name, e-mail address, phone no., it is better for us to make the records, thanks a lot!

15
Can you send the goods door to door delivery ?

Welcome to FSY bags and appreciate so much for your inquiry. yes, we can do the door to door delivery. Pls kindly send me your detailed address and requirements, it is better for us to check the express, thanks a lot

16
Could you tell me which one is selling well recently?

Welcome to FSY bags and appreciate so much for your inquiry. yes, I make and send you the newest selling well catalogue and send to you. If possible, can you give me your contact details, company name, e-mail address, phone no., it is better for us to make the records, thanks a lot!

17
Do you accept L/C payment

Welcome to FSY bags and appreciate so much for your inquiry. Refer to the payment terms by L/C at sight, yes, we can accept the L/C at sight. And as our present policy, we currently only accept T/T in advance. If possible, for the first order, we appreciate so much that you can understand our situation and consider using T/T. If you have any concerns or questions, please don't hesitate to contact us and we will try our best to find a solution that satisfies both of us.

18
Do you have a catalogue?

Welcome to FSY bags and appreciate so much for your inquiry. of course, I will send you later. If possible, can you give me your company information...., it is better for us to make the records, thanks a lot!

19
Do you have any factory aduit report?

Welcome to FSY bags and appreciate so much for your inquiry. of course, Our factory is professional specialize in school bags, backpack, teenager backpack etc.
1)15 + Bag’s experience in OEM & ODM.
2)Own transfer printing workshop, newest UV print machine.
3)20+ Bag’s Experience excellent teams, who focus on Products Development & Designs, Quality control and Services.
4)Products Certificate: CPSIA certificate, Reach, EN71 certificate.
5)Factory Audit: DISNEY, UNIVERSAL, BSCI, ICS.

20
Do you have quality control?

Welcome to FSY bags and appreciate so much for your inquiry. Regarding the quality control. Yes, we have a strict quality - control process for our backpacks.

We start with the selection of materials. High - quality fabrics, zippers, buckles, and straps are carefully sourced. The fabric is tested for durability, such as its resistance to tearing and abrasion. Zippers are checked to ensure smooth operation and that they don't get stuck or break easily.

During the manufacturing process, our workers follow strict production guidelines. Each backpack is inspected at different stages of production. Seams are carefully examined to make sure they are strong and won't come apart under normal use or with a reasonable amount of weight. The attachment points of straps and buckles are reinforced and tested to guarantee they can bear the expected load.

After the backpacks are assembled, a final inspection takes place. We check for any cosmetic flaws like uneven stitching, loose threads, or misaligned patterns. We also conduct sample testing to ensure that the backpacks can hold the advertised weight capacity without any issues. This way, we strive to provide backpacks that meet high - quality standards and provide a great user experience.

21
Do your products have specific usage scenarios?
Welcome to FSY bags and appreciate so much for your inquiry. Our backpack products have diverse and specific usage scenarios. Pls kindly send us which kind of products you are interested. Such as,
• Daypacks: They are small and light, with a simple and practical design. They usually have a capacity of 15 to 30 liters, which is enough to hold daily necessities such as water bottles, snacks, and small items. It is very suitable for daily short-distance travel, such as going to work, shopping, and running errands. If possible, can you give me your contact details, company name, e-mail address, phone no., I can send the catalogue with different products for usage scenarios, thanks a lot!
22
Do your products support fast shipping?
Welcome to FSY bags and appreciate so much for your inquiry. refer to the fast shipping, yes, we do support fast shipping. We offer several shipping options to meet different customer needs. If possible, pls kindly give us your contact details and interested products, also the order qty, I will check and send different shipping way for your choice.
23
How do I place an order?
Welcome to FSY bags and appreciate so much for your inquiry. We appreciate so much to catch the opportuntity to do business with you. First, May I know if you have any customization requirements? If yes, pls kindly send us your requirements, our design team will make the products as your requirements for your approval. Then we will send you the order link from Alibaba, after your payment, we will go on the products making. If possible, can you give me your contact details, company name, e-mail address, phone no., I can send the detailed proceed for your reference, thanks a lot!
24
I am a long-term middleman, please give me your best price
Welcome to FSY bags and appreciate so much for your inquiry. we truly value the opportunity to cooperate with you on a long-term basis. We're more than willing to offer you our most favorable prices. Please tell us your specific order quantity and product details so that we can calculate and provide you with the best price accordingly.
25
I am a middleman, how can you make my customers trust and choose me?

Welcome to FSY bags and appreciate so much for your inquiry. Here are some ways we can help your customers trust and choose you:

Product - related Support
• High - Quality Samples: We can provide you with high - quality product samples. You can show these samples to your customers, allowing them to physically examine the products' quality, materials, and workmanship. This hands - on experience can build confidence in the products you're offering.

• Detailed Product Information: We'll supply you with comprehensive product descriptions, including features, specifications, usage instructions, and benefits. The more informed you are, the better you can communicate with your customers and answer their questions accurately.

Marketing Support
• Marketing Materials: We can offer marketing materials such as product brochures, high - resolution images, and even video demonstrations. These materials can help you present the products more professionally and attractively to your customers.

• Brand Reputation: Our company's good brand reputation can also transfer to you as a middleman. If we have a well - known and respected brand, your customers may be more likely to trust the products you're selling through association.

After - sales Service Support
•  Warranty and Return Policy: We can provide a clear and customer - friendly warranty and return policy. You can convey this policy to your customers, showing them that there is support in case something goes wrong with the product. This reduces their perceived risk when purchasing through you.
• Customer Service Backup: We'll have a professional customer service team to support you. If your customers have any complex product - related issues or complaints, you can rely on our team to provide timely and effective solutions.

26
I don't need to order these products. I want refund.
Welcome to FSY bags and appreciate so much for your inquiry. Refer to the refund, first, I'm sorry to hear that you want a refund. Please let me know the specific reason for the refund request. If your order meets our refund policy conditions, such as the materials are still not came to our warehouse, within the specified return period, etc., we'll definitely process the refund for you as quickly as possible. Pls kindly wait, let me check the production department and advise you later.
27
The sample cost can be refunded?
Welcome to FSY bags and appreciate so much for your inquiry. Regarding the samples charges, yes, if the order amount is upto USD 1000.00, we will refund the samples cost, pls do not worry.
28
What are your terms of price?
Welcome to FSY bags and appreciate so much for your inquiry. It is always FOB terms and our port is Xiamen, China
29
What exhibition are you attending?
Welcome to FSY bags and appreciate so much for your inquiry. Every year, we attend the Canton Fair two times: Spring Canton Fair and Autumn Canton Fair. Sometimes, we also attend some other fair in HongKong, American, Germany... based on our plan.
30
What is your warranty period?
Welcome to FSY bags and appreciate so much for your inquiry. Our warranty period, as usually, one year.
31
Do you have relevant certificates?
Welcome to FSY bags and appreciate so much for your inquiry. because of large oversea markets, most of our products have gotten the CPSIA certificate, Reach, EN71 certificate. Also, our factory audit report as DISNEY, UNIVERSAL, BSCI, ICS and so on. We are also the member of Eco Vadis to to become a trusted foreign trade partner for global customers, jointly creating a better future!
32
Can I customize my own logo ?
Welcome to FSY bags and appreciate so much for your inquiry. Of course, pls kindly give me your logo and the products you like, I will ask our desgin team to make for your approval immediately.
33
What is the delivery time and shipping cost for the product?
Welcome to FSY bags and appreciate so much for your inquiry. As usually, for the samples, it is about 2 weeks.
The mass production is about 40 - 60 days based on the orders and our production schedule.
34
What is the unit price for 10 pieces?
Welcome to FSY bags and appreciate so much for your interest in our products. As usually, our MOQ is 500pcs each design each color, also, we can do the small quantity but the cost is little higher. Pls kindly advise which design / color you want to order, I will do our best to quote you the best cost to open the new market, thanks a lot!
35
What is the MOQ for standard orders?
Welcome to FSY bags and appreciate so much for your interest in our products. As usually, our MOQ is 500pcs each design each color, also, we can do the small quantity but the cost is little higher. Pls kindly advise which design / color you want to order, I will do our best to quote you the best cost to open the new market, thanks a lot!
36
What can be customized (zippers, colors, logo, packaging, etc.)?
Welcome to FSY bags and appreciate so much for your inquiry. Of course, pls kindly give me your logo and the products you like, I will ask our desgin team to make for your approval immediately.
37
Which colors do you have?
Welcome to FSY bags and appreciate so much for your inquiry. Until now, we only have the colors you saw in the link, but we have our own designs team to make different colors and designs for you. Pls kindly give me your requirements, our designs team can make it as your requirements immediately for your approval.
38
Is this product still available?
Welcome to FSY bags and appreciate so much for your interest in our products. Regarding this item, I need to check with our warehouse and will advise you later. At meanwhile, it is kind of you to give us your more detials, may I know more about your company ? how is the order quantity you need ? do you want to the customized or our own designs ? Thanks a lot!
39
Can I put my logo on the product?
Welcome to FSY bags and appreciate so much for your inquiry. Of course, pls kindly give me your logo and the products you like, I will ask our desgin team to make for your approval immediately.
40
Do you support customization?
Welcome to FSY bags and appreciate so much for your inquiry. Of course, pls kindly give me your logo and the products you like, I will ask our desgin team to make for your approval immediately.
41
What is the minimum order quantity for custom orders?
Welcome to FSY bags and appreciate so much for your interest in our products.
As usually, our MOQ is 500pcs each design each color, also, we can do the small quantity but the cost is little higher.
However, we are sincere to catch this opportunity to open the new market, and appreciate so much to receive your own designs to make the samples for your approval, pls kindly advise when is convenient for you, we can have a meeting to discuss the project, thanks a lot!
42
Can I get a discount for buying in bulk?
Welcome to FSY bags and appreciate so much for your interest in our products. I am on your position and well understand the hard economic market. I will do my best to make the best cost for you. First, pls kindly advise what about your order quantity, I will do my best to discuss with the managner, thanks a lot!
43
What is the MOQ for this product?
Welcome to FSY bags and appreciate so much for your interest in our products.
As usually, our MOQ is 500pcs each design each color, also, we can do the small quantity but the cost is little higher.
However, we are sincere to catch this opportunity to open the new market, and appreciate so much to receive more information from you regarding this project.
1) May I know more about your company ?
2) how is the order quantity you need ?
3) do you want to the customized or our own designs ? If possible, we would to have a video meeting with you to discuss this project in you convenient time, pls kindly advise when is convenient for you, thanks a lot!
44
What colors do you offer?
Welcome to FSY bags and appreciate so much for your interest in our products.
I am on your position and well understand the hard economic market. I will do my best to make the best cost for you.
First, pls kindly advise what about your order quantity and the items you are interested in, I will do my best to discuss with the managner, thanks a lot!
45
Hi, i'm interested in this product.
Welcome to FSY bags and appreciate so much for your interest in our products. We are sincere to catch this opportunity to open the new market with your help, and appreciate so much to receive more information from you regarding this project.
1) May I know more about your company ?
2) how is the order quantity you need ?
3) do you want to the customized or our own designs ?
If possible, we would to have a video meeting with you to discuss this project in you convenient time, pls kindly advise when is convenient for you, thanks a lot!
46
How long will it take to ship to my country?
Welcome to FSY bags and appreciate so much for your interest in our products. We are sincere to catch this opportunity to open the new market with your help, and appreciate so much to have your shipment address, also, the items you are interested in and the order quantity you want, I can check and advise you later. Thanks a lot!
Get in touch with us
Just leave your email or phone number in the contact form so we can send you a free quote for our wide range of designs!
FSY facrory 15+ years experience.
FSY professional design team 10+ years experience.
Brands Service 15+ years experience.
Brands Audit: Diseny FAMA, Universal approval, ICS, BSCI.
CONTACT US
Contacts: Susan Sun
Tel:  0086 0183 5023 6382
Add: Room 307, building no.37, jiancai yuan, tongan industrial central zone, xiamen, fujian, china.
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